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Ideas, tips and techniques for new generation selling and customer support.
Tag Archives: more with less
2010
Turn These Business Resolutions Into Reality
New Year’s Resolutions we’ve collected for doing business in 2010:For the past two years businesses have dug in, deepened the trenches, reduced staff and cut costs to the bone. Now, in 2010, economic progress reports suggest the time is coming to start building and growing again.
But you don’t need to hire new employees or add a lot of costly equipment to turn these resolutions into realities. Every one of them has been attained by real companies using web-based appointment scheduling software. Read their stories in our case study library, and then make some resolutions for your own business in 2010.
Rich Silverman
TimeTrade Blogging Team
Public domain Image by Ivan Akira courtesy of Wikimedia Commons
Filed under: appointment scheduling software, customer retention, customer service
Tagged: appointment scheduler improve customer service, appointment scheduling, appointment scheduling software, customer care, customer experience, customer retention, customer satisfaction, downturn, improve customer service, improving customer care, more with less
2009
How Online Software Saves Big Money
The challenge: Identifying the proper tools to reduce costs without sacrificing critical customer care.
One company reporting success in this effort is Bosley, the Beverly Hills-based men’s hair restoration subsidiary of the $850 million Aderans Holding Co.. A Computerworld article reports that Bosley’s IT Director, Mark Davenport says the company’s previous Siebel system had “gaping holes” that created double bookings, angering customers and forcing the company to revert to a semi-manual process. When Bosley adopted the SaaS tool, TimeTrade, Bosley’s consultants and medical personnel could input their available times at all 19 surgical offices. Customers were able to view available slots and set appointments convenient to their schedules — and no overlap occurred. Bosley chose a logical cost reduction tool — something effective, inexpensive, and simple.
Other ways online software saves money:
• Increases operational efficiencies
• Slims down staff overhead
• Reduces staff training expenses
• Offers quick implementation & fast application
• Frees you up from capital spent on computer & office equipment
Before you consider cutting back on necessary enterprise building tools like advertising and good customer service, consider eliminating items that are not required for you to stay in business. The idea is to cut any unnecessary expenses, not sacrifice efficiency or professionalism. Using a proven SaaS tool can help.
Pamela Taylor & Lisa Letchworth
TimeTrade Blogging Team
Image Credit: InMagine EV204040
2009
Appointment Software Can Help Small Businesses Make It Through the Downturn
Continue reading »
The reality of a tough economy has already come for many small businesses, as indicated by the over 10% quarter-by-quarter increase in the number of business bankruptcy filings over the last few quarters. Downsizing, smaller budgets, and more fickle customers mean that small business owners need ways to get their employees to work better as a unit to improve customer care. One tool that can assist in this effort is appointment software. Appointment software can unify your team’s schedules and provide real time information about employee-customer relations.
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