No Lines, No Waiting

Okay, break’s over!

The smart marketing people at HubSpot will shoot me for writing a blog post title that doesn’t include our keywords (appointment scheduling, customer service, customer satisfaction, efficiency and all that), but there are times when a blogger’s gotta say what a blogger’s gotta say.  And that is:

What a wedding!

Yes, that is a real picture of my real daughter, with her new husband and the groomsmen. (Never underestimate the value of hiring a great photographer.) Yes, I am as proud and happy as any father has ever been.

It was a seaside wedding in Newport, Rhode Island, three days after my last blog post. Since then I’ve taken time off work to go to Washington twice to talk about my after-hours passion: bringing the patient perspective to healthcare reform. (I’m co-chairman of a medical society and I write on two healthcare-related blogs.)

My slides and video from one trip are on this blog, if you’re interested. This “hobby” is an outgrowth of when I had cancer in 2007. When I got better, I naturally applied my day-job high-tech thinking to how we can improve healthcare: better efficiency, better customer service, lower costs, and all that. (Imagine me, talking about those issues!)

In these meetings I urge that new-wave medical records systems let us view our medical information over the internet. (Me, advocating self-service??)  My own hospital lets me do it, and I don’t see any reason why all providers shouldn’t.

Anyway, enough!  Back to work.

Posted by Dave deBronkart