“Remarkable success in quality and satisfaction”:
Kaiser-Permanente’s approach to patient-centric care

What if healthcare’s inherent problems turned out not to be inherent at all?

Last month we introduced our new podcast series, Reinventing Healthcare with Technology. In our first episode we heard from innovative Brooklyn doctor Jay Parkinson, MD about the need to Reform a System That’s Badly Broken.

Today we travel to the other coast to learn what Kaiser Permanente has found, after ten years of working on some of the things Dr. Parkinson envisions. And what they’ve found, as series host Paul Gillin says in the introduction, is “remarkable successes in quality of care and member satisfaction”:

• KP’s Kate Christensen MD reports that 3.2 million members are registered users of Kaiser’s online system, making appointments online, emailing their doctors, viewing lab results and researching their condition.
• Her project partner Judy Derman cites patient quotes like “I feel more in control of my medical condition” and “I feel more confident, and closer to my physician.”

Dr. Christensen and Ms. Derman have years of data to establish that good healthcare can come with good customer service, and technology can help. Join us in listening to their real-world experience.
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Posted by cterry