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Tag Archives: customer service

02/16
2010
02/05
2010

What’s Wrong with Manual Appointment Scheduling?

onhold photo (appointment scheduling software)Appointment scheduling the old-fashioned way can easily turn into a hassle for both the customer and the service provider. 

Customers want convenience: a quick process to book an appointment that matches their schedule.

Service providers want bookings, as many as possible. But the busier you get, the harder it is to take time to take calls.

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02/04
2010

Personal Service Providers: Make Life Easier On Yourself – Let Customers Schedule Themselves

spa1 photo (appointment reminder)Hair Salons and Day Spas – regardless of size – need appointment scheduling software. The “needs” test is not based on the size of the business, but the volume of business. Busy salons and spas can enhance customer service while also increasing efficiency.

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01/08
2010

How Amazon Uses Technology To Redefine The Customer Experience

customerservice photo (customer retention)In the 1992 Presidential campaign, James Carville famously hung a sign in then Governor Clinton’s campaign office saying “It’s the Economy, Stupid!”  Today’s companies probably need a similar sign with the word ‘customer’ in the place of the word ‘economy’.

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01/04
2010

Mercedes Works Hard To Earn #1 Retention Rating

MercedesBenz Logo 150x150 photo (customer retention)Two of three Mercedes-Benz owners that bought new cars in 2009 bought a Mercedes again.  In a remarkable 8 percent increase over the previous year, Mercedes earned the highest customer retention rate – 67% – since J.D. Power started measuring the number 7 years ago.

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12/30
2009

The Benefits of Online Scheduling Software for the Retail Industry

sale photo (appointment reminder)Smart retailers differentiate themselves with superior customer service.  Storefront “greeters” and personal shoppers help; here are some real-life examples of the unique blend of superior customer service  and cost-saving offered by online appointment scheduling:

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12/29
2009

Hot New Products Can Only Take You As Far As Your Customer Service Rating

ATT1 photo (customer retention)A new Consumer Reports customer satisfaction survey has been released about the cell-phone market, stating that out of 50,000 users in 26 major cities, AT&T was ranked lowest in 19 cities despite being the exclusive service provider for the iPhone – a product with a 98%-satisfaction rate. Verizon, with higher basic-service prices, came out on top.

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12/22
2009

Customer Care Goes High Tech With Appointment Scheduling Software

calender photo (appointment scheduling software)While some may think that automated technology diminishes customer service, the opposite can be true.  Appointment scheduling software has actually been proven to help businesses streamline processes and deliver better customer service.

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12/11
2009

Help Manage Busy Lives – Offer Online Appointments

busylife photo (appointment scheduling software)What if service providers – hair salons, doctors’ offices, auto mechanics, etc. – became part of the solution to organizing a busy day?

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12/09
2009

Conducting a Survey to Improve Customer Care

survey photo (customer retention)Without feedback, customer service is blind, and even the most popular or well intentioned efforts to improve customer care can fail your customers.  The good news is that there’s a simple solution to get the vital feedback that you need: the customer survey.

A good customer survey that reflects your particular business and customer base can be more challenging to write than it would first appear.  Thankfully, a number of resources are available online.  For instance, Susan Ward over at About.com has put together a sample questionnaire that can help stimulate ideas for creating your own effective survey.  Or, for a step-by-step approach to writing a customer satisfaction survey, check out Christina Hamlett’s contribution at eHow.

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