![[Valid RSS]](http://blog.timetrade.com/wp-content/uploads/2009/12/valid-rss-rogers.png "Validate my RSS feed")
Ideas, tips and techniques for new generation selling and customer support.
Tag Archives: customer service
2010
What’s Wrong with Manual Appointment Scheduling?
Appointment scheduling the old-fashioned way can easily turn into a hassle for both the customer and the service provider.
Customers want convenience: a quick process to book an appointment that matches their schedule.
Service providers want bookings, as many as possible. But the busier you get, the harder it is to take time to take calls.
Continue reading »
Filed under: appointment scheduling software, customer service
Tagged: appointment scheduler improve customer service, appointment scheduling, appointment scheduling software, customer experience, customer loyalty, customer satisfaction, customer service, improve customer service, improving customer care, online scheduling
2010
Personal Service Providers: Make Life Easier On Yourself – Let Customers Schedule Themselves
Continue reading »
Hair Salons and Day Spas – regardless of size – need appointment scheduling software. The “needs” test is not based on the size of the business, but the volume of business. Busy salons and spas can enhance customer service while also increasing efficiency.
Filed under: appointment reminder, appointment scheduling software, customer retention
Tagged: appointment scheduler improve customer service, appointment scheduling, appointment scheduling software, customer care, customer experience, customer loyalty, customer retention, customer satisfaction, customer service, improve customer service, improving customer care, manual appointment scheduling, online scheduling, reminders, self service
2010
How Amazon Uses Technology To Redefine The Customer Experience
Continue reading »
In the 1992 Presidential campaign, James Carville famously hung a sign in then Governor Clinton’s campaign office saying “It’s the Economy, Stupid!” Today’s companies probably need a similar sign with the word ‘customer’ in the place of the word ‘economy’.
2010
Mercedes Works Hard To Earn #1 Retention Rating
Continue reading »
Two of three Mercedes-Benz owners that bought new cars in 2009 bought a Mercedes again. In a remarkable 8 percent increase over the previous year, Mercedes earned the highest customer retention rate – 67% – since J.D. Power started measuring the number 7 years ago.
2009
The Benefits of Online Scheduling Software for the Retail Industry
Continue reading »
Smart retailers differentiate themselves with superior customer service. Storefront “greeters” and personal shoppers help; here are some real-life examples of the unique blend of superior customer service and cost-saving offered by online appointment scheduling:
Filed under: appointment reminder, appointment scheduling software, customer retention
Tagged: appointment scheduler improve customer service, appointment scheduling, appointment scheduling software, customer care, customer experience, customer loyalty, customer retention, customer satisfaction, customer service, efficiency, retail
2009
Hot New Products Can Only Take You As Far As Your Customer Service Rating
Continue reading »
A new Consumer Reports customer satisfaction survey has been released about the cell-phone market, stating that out of 50,000 users in 26 major cities, AT&T was ranked lowest in 19 cities despite being the exclusive service provider for the iPhone – a product with a 98%-satisfaction rate. Verizon, with higher basic-service prices, came out on top.
2009
Customer Care Goes High Tech With Appointment Scheduling Software
Continue reading »
While some may think that automated technology diminishes customer service, the opposite can be true. Appointment scheduling software has actually been proven to help businesses streamline processes and deliver better customer service.
2009
Help Manage Busy Lives – Offer Online Appointments
What if service providers – hair salons, doctors’ offices, auto mechanics, etc. – became part of the solution to organizing a busy day?
Filed under: appointment scheduling software, customer service, online scheduling
Tagged: appointment scheduling, appointment scheduling software, customer care, customer experience, customer retention, customer satisfaction, customer service, improve customer service, improving customer care, self service
2009
Conducting a Survey to Improve Customer Care
Without feedback, customer service is blind, and even the most popular or well intentioned efforts to improve customer care can fail your customers. The good news is that there’s a simple solution to get the vital feedback that you need: the customer survey.
A good customer survey that reflects your particular business and customer base can be more challenging to write than it would first appear. Thankfully, a number of resources are available online. For instance, Susan Ward over at About.com has put together a sample questionnaire that can help stimulate ideas for creating your own effective survey. Or, for a step-by-step approach to writing a customer satisfaction survey, check out Christina Hamlett’s contribution at eHow.
Continue reading »
Recent Comments