![[Valid RSS]](http://blog.timetrade.com/wp-content/uploads/2009/12/valid-rss-rogers.png "Validate my RSS feed")
Ideas, tips and techniques for new generation selling and customer support.
Tag Archives: customer retention
2010
Turn These Business Resolutions Into Reality
New Year’s Resolutions we’ve collected for doing business in 2010:For the past two years businesses have dug in, deepened the trenches, reduced staff and cut costs to the bone. Now, in 2010, economic progress reports suggest the time is coming to start building and growing again.
But you don’t need to hire new employees or add a lot of costly equipment to turn these resolutions into realities. Every one of them has been attained by real companies using web-based appointment scheduling software. Read their stories in our case study library, and then make some resolutions for your own business in 2010.
Rich Silverman
TimeTrade Blogging Team
Public domain Image by Ivan Akira courtesy of Wikimedia Commons
Filed under: appointment scheduling software, customer retention, customer service
Tagged: appointment scheduler improve customer service, appointment scheduling, appointment scheduling software, customer care, customer experience, customer retention, customer satisfaction, downturn, improve customer service, improving customer care, more with less
2010
Personal Service Providers: Make Life Easier On Yourself – Let Customers Schedule Themselves
Continue reading »
Hair Salons and Day Spas – regardless of size – need appointment scheduling software. The “needs” test is not based on the size of the business, but the volume of business. Busy salons and spas can enhance customer service while also increasing efficiency.
Filed under: appointment reminder, appointment scheduling software, customer retention
Tagged: appointment scheduler improve customer service, appointment scheduling, appointment scheduling software, customer care, customer experience, customer loyalty, customer retention, customer satisfaction, customer service, improve customer service, improving customer care, manual appointment scheduling, online scheduling, reminders, self service
2010
Mercedes Works Hard To Earn #1 Retention Rating
Continue reading »
Two of three Mercedes-Benz owners that bought new cars in 2009 bought a Mercedes again. In a remarkable 8 percent increase over the previous year, Mercedes earned the highest customer retention rate – 67% – since J.D. Power started measuring the number 7 years ago.
2009
The Benefits of Online Scheduling Software for the Retail Industry
Continue reading »
Smart retailers differentiate themselves with superior customer service. Storefront “greeters” and personal shoppers help; here are some real-life examples of the unique blend of superior customer service and cost-saving offered by online appointment scheduling:
Filed under: appointment reminder, appointment scheduling software, customer retention
Tagged: appointment scheduler improve customer service, appointment scheduling, appointment scheduling software, customer care, customer experience, customer loyalty, customer retention, customer satisfaction, customer service, efficiency, retail
2009
Hot New Products Can Only Take You As Far As Your Customer Service Rating
Continue reading »
A new Consumer Reports customer satisfaction survey has been released about the cell-phone market, stating that out of 50,000 users in 26 major cities, AT&T was ranked lowest in 19 cities despite being the exclusive service provider for the iPhone – a product with a 98%-satisfaction rate. Verizon, with higher basic-service prices, came out on top.
2009
Help Manage Busy Lives – Offer Online Appointments
What if service providers – hair salons, doctors’ offices, auto mechanics, etc. – became part of the solution to organizing a busy day?
Filed under: appointment scheduling software, customer service, online scheduling
Tagged: appointment scheduling, appointment scheduling software, customer care, customer experience, customer retention, customer satisfaction, customer service, improve customer service, improving customer care, self service
2009
Understand Customer Expectations When Waiting for Service
It’s impossible to serve customers if you don’t understand their concerns. If complaints are misunderstood, your best efforts to fix the problem will be misguided. Here’s a potent example – about waiting times.
2009
Are Your Competitors Using Online Scheduling Software to Gain an Advantage?
Imagine that your biggest competitor has the following three benefits because they allow customers to schedule their appointments online:
1. They reach more customers
Consider the list of potential customers that competitors can reach with this software:
- customers who don’t like speaking on the phone
- customers who have difficulty hearing over the phone
- customers who have problems understanding unfamiliar accents
- customers who have poor reception or weak signals
- customers who are accidentally dropped or disconnected
- customers who are in a significantly different time zone
Continue reading »
Filed under: appointment scheduling software, customer retention, customer service
Tagged: appointment scheduler improve customer service, customer care, customer experience, customer loyalty, customer retention, customer satisfaction, improve customer service, improving customer care, interactive features
2009
MIT analyst warns retailers against “queue rage”
MIT's "Dr. Queue" (Photo: Tim Gray, Boston Globe)
The Boston Globe Sunday Magazine recently interviewed MIT professor Dick Larson, a.k.a. “Dr. Queue.” The piece includes tips for both consumers waiting in line, and for retailers bracing for the busiest shopping time of the year.
For the retailer, there were results that don’t surprise us a bit:
In an informal poll, Larson found half of people polled reported they would not return to a store because of a bad experience waiting in line. He even notes that long, unpleasant lines have a greater impact on consumer behavior than low prices.
Continue reading »
Recent Comments