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Ideas, tips and techniques for new generation selling and customer support.
Tag Archives: customer experience
2010
“Textaurant” Improves the Waiting Experience
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Everyone loves the Cheesecake Factory. The problem is everyone loves the Cheesecake Factory: customers can wait up to two hours for a table. A packed bar, lobby and waiting area might be good news for the restaurateur, but it’s certainly bad news for the customers. Who likes to stand around waiting?
2010
Turn These Business Resolutions Into Reality
New Year’s Resolutions we’ve collected for doing business in 2010:For the past two years businesses have dug in, deepened the trenches, reduced staff and cut costs to the bone. Now, in 2010, economic progress reports suggest the time is coming to start building and growing again.
But you don’t need to hire new employees or add a lot of costly equipment to turn these resolutions into realities. Every one of them has been attained by real companies using web-based appointment scheduling software. Read their stories in our case study library, and then make some resolutions for your own business in 2010.
Rich Silverman
TimeTrade Blogging Team
Public domain Image by Ivan Akira courtesy of Wikimedia Commons
Filed under: appointment scheduling software, customer retention, customer service
Tagged: appointment scheduler improve customer service, appointment scheduling, appointment scheduling software, customer care, customer experience, customer retention, customer satisfaction, downturn, improve customer service, improving customer care, more with less
2010
What’s Wrong with Manual Appointment Scheduling?
Appointment scheduling the old-fashioned way can easily turn into a hassle for both the customer and the service provider.
Customers want convenience: a quick process to book an appointment that matches their schedule.
Service providers want bookings, as many as possible. But the busier you get, the harder it is to take time to take calls.
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Filed under: appointment scheduling software, customer service
Tagged: appointment scheduler improve customer service, appointment scheduling, appointment scheduling software, customer experience, customer loyalty, customer satisfaction, customer service, improve customer service, improving customer care, online scheduling
2010
Personal Service Providers: Make Life Easier On Yourself – Let Customers Schedule Themselves
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Hair Salons and Day Spas – regardless of size – need appointment scheduling software. The “needs” test is not based on the size of the business, but the volume of business. Busy salons and spas can enhance customer service while also increasing efficiency.
Filed under: appointment reminder, appointment scheduling software, customer retention
Tagged: appointment scheduler improve customer service, appointment scheduling, appointment scheduling software, customer care, customer experience, customer loyalty, customer retention, customer satisfaction, customer service, improve customer service, improving customer care, manual appointment scheduling, online scheduling, reminders, self service
2010
Appointment Scheduling Software Reduces Errors
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There will always be people who want to schedule appointments by talking to a live person. They can ask questions, tell the scheduler a cute story about why they are making an appointment or just have a nice conversation with a fellow human being. But a large and growing group of people want the 24/7 convenience offered by online scheduling software. Both types can be satisfied with online appointment scheduling.
2010
How Amazon Uses Technology To Redefine The Customer Experience
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In the 1992 Presidential campaign, James Carville famously hung a sign in then Governor Clinton’s campaign office saying “It’s the Economy, Stupid!” Today’s companies probably need a similar sign with the word ‘customer’ in the place of the word ‘economy’.
2010
Fight Back Against Online Merchants: Offer Online Customer Service in a 24/7 World
In a 24/7 world, how can brick-and-mortar businesses compete with “always open” online merchants? By offering everything they can do online.
- A national portrait studio chain offers online appointment scheduling. Result: more than 20% of their business comes in while they’re closed. (That’s a 25% increase. What would you do to boost business 25%??)
- Sprint uses TimeTrade to let you self-schedule advanced support for your smartphone, 24/7. Imagine: no more queues – no lines, no waiting!
- Sonora Quest lets patients schedule quick appointments for blood tests etc. Result: 22,000 people a month self-schedule. They all get seen within five minutes – and think how much staff time would be needed to schedule those appointments manually.
Filed under: appointment scheduling software, customer service
Tagged: 24/7 business, always on business, appointment scheduler improve customer service, appointment scheduling, appointment scheduling software, customer care, customer experience, customer satisfaction, customer service options, efficiency, improve customer service, online scheduling, retail
2010
Mercedes Works Hard To Earn #1 Retention Rating
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Two of three Mercedes-Benz owners that bought new cars in 2009 bought a Mercedes again. In a remarkable 8 percent increase over the previous year, Mercedes earned the highest customer retention rate – 67% – since J.D. Power started measuring the number 7 years ago.
2009
The Benefits of Online Scheduling Software for the Retail Industry
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Smart retailers differentiate themselves with superior customer service. Storefront “greeters” and personal shoppers help; here are some real-life examples of the unique blend of superior customer service and cost-saving offered by online appointment scheduling:
Filed under: appointment reminder, appointment scheduling software, customer retention
Tagged: appointment scheduler improve customer service, appointment scheduling, appointment scheduling software, customer care, customer experience, customer loyalty, customer retention, customer satisfaction, customer service, efficiency, retail
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