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Ideas, tips and techniques for new generation selling and customer support.
Tag Archives: appointment scheduling
2010
Confessions of a Chronic No-Show
It’s hard to admit publicly, but sometimes I fall victim to “missed appointment” syndrome. Despite knowing that it costs my service providers money, and is incredibly disrespectful to them, it happens.
I’m not alone. Some studies show an average of 25% of appointments at medical clinics are no-shows.
It seems like for every missed appointment, there’s a different excuse. Here are some of mine:
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Filed under: appointment reminder
Tagged: appointment scheduling, interactive features, reminders
2010
Turn These Business Resolutions Into Reality
New Year’s Resolutions we’ve collected for doing business in 2010:For the past two years businesses have dug in, deepened the trenches, reduced staff and cut costs to the bone. Now, in 2010, economic progress reports suggest the time is coming to start building and growing again.
But you don’t need to hire new employees or add a lot of costly equipment to turn these resolutions into realities. Every one of them has been attained by real companies using web-based appointment scheduling software. Read their stories in our case study library, and then make some resolutions for your own business in 2010.
Rich Silverman
TimeTrade Blogging Team
Public domain Image by Ivan Akira courtesy of Wikimedia Commons
Filed under: appointment scheduling software, customer retention, customer service
Tagged: appointment scheduler improve customer service, appointment scheduling, appointment scheduling software, customer care, customer experience, customer retention, customer satisfaction, downturn, improve customer service, improving customer care, more with less
2010
What’s Wrong with Manual Appointment Scheduling?
Appointment scheduling the old-fashioned way can easily turn into a hassle for both the customer and the service provider.
Customers want convenience: a quick process to book an appointment that matches their schedule.
Service providers want bookings, as many as possible. But the busier you get, the harder it is to take time to take calls.
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Filed under: appointment scheduling software, customer service
Tagged: appointment scheduler improve customer service, appointment scheduling, appointment scheduling software, customer experience, customer loyalty, customer satisfaction, customer service, improve customer service, improving customer care, online scheduling
2010
Personal Service Providers: Make Life Easier On Yourself – Let Customers Schedule Themselves
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Hair Salons and Day Spas – regardless of size – need appointment scheduling software. The “needs” test is not based on the size of the business, but the volume of business. Busy salons and spas can enhance customer service while also increasing efficiency.
Filed under: appointment reminder, appointment scheduling software, customer retention
Tagged: appointment scheduler improve customer service, appointment scheduling, appointment scheduling software, customer care, customer experience, customer loyalty, customer retention, customer satisfaction, customer service, improve customer service, improving customer care, manual appointment scheduling, online scheduling, reminders, self service
2010
Fight Back Against Online Merchants: Offer Online Customer Service in a 24/7 World
In a 24/7 world, how can brick-and-mortar businesses compete with “always open” online merchants? By offering everything they can do online.
- A national portrait studio chain offers online appointment scheduling. Result: more than 20% of their business comes in while they’re closed. (That’s a 25% increase. What would you do to boost business 25%??)
- Sprint uses TimeTrade to let you self-schedule advanced support for your smartphone, 24/7. Imagine: no more queues – no lines, no waiting!
- Sonora Quest lets patients schedule quick appointments for blood tests etc. Result: 22,000 people a month self-schedule. They all get seen within five minutes – and think how much staff time would be needed to schedule those appointments manually.
Filed under: appointment scheduling software, customer service
Tagged: 24/7 business, always on business, appointment scheduler improve customer service, appointment scheduling, appointment scheduling software, customer care, customer experience, customer satisfaction, customer service options, efficiency, improve customer service, online scheduling, retail
2009
The Benefits of Online Scheduling Software for the Retail Industry
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Smart retailers differentiate themselves with superior customer service. Storefront “greeters” and personal shoppers help; here are some real-life examples of the unique blend of superior customer service and cost-saving offered by online appointment scheduling:
Filed under: appointment reminder, appointment scheduling software, customer retention
Tagged: appointment scheduler improve customer service, appointment scheduling, appointment scheduling software, customer care, customer experience, customer loyalty, customer retention, customer satisfaction, customer service, efficiency, retail
2009
Customer Care Goes High Tech With Appointment Scheduling Software
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While some may think that automated technology diminishes customer service, the opposite can be true. Appointment scheduling software has actually been proven to help businesses streamline processes and deliver better customer service.
2009
Help Manage Busy Lives – Offer Online Appointments
What if service providers – hair salons, doctors’ offices, auto mechanics, etc. – became part of the solution to organizing a busy day?
Filed under: appointment scheduling software, customer service, online scheduling
Tagged: appointment scheduling, appointment scheduling software, customer care, customer experience, customer retention, customer satisfaction, customer service, improve customer service, improving customer care, self service
2009
Customer Service and Efficiency in Air Travel
It may not be obvious to this year’s holiday travelers, but the air travel industry is changing: it is recognizing it needs to improve customer service and operational efficiencies.
An estimated 2 million people flew in the U.S. on the day before Thanksgiving. On this, the busiest travel day of the year, people are reminded of all the hassles, challenges and inefficiency of air travel.
One significant trend in the air travel industry is the adoption of appointment scheduling for internal and regulatory processes. Both the FAA and Toronto rely on appointment scheduling software.
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Filed under: appointment scheduling software, customer service, online scheduling
Tagged: appointment scheduler improve customer service, appointment scheduling, appointment scheduling software, customer experience, customer satisfaction, customer service, efficiency, improve customer service, online scheduling
2009
PG&E’s Method for Improving Customer Care: Online Scheduling of Appointments
It’s not often that a utility company “gets it” when it comes to customer care. However, back in 2005 Pacific Gas and Electric (PG&E) launched a host of customer service improvements, one being the adoption of online appointment scheduling.
Fast forward to 2007: PG&E shares the top spot for customer satisfaction among gas utility companies in the western United States. The ranking involves six factors, four of which (company image, communications, customer service, field service) can be impacted by online appointment scheduling. Tom King, CEO and President, said in response to the ranking, “We know that it’s ultimately how we take care of our customers that determines our success.”
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