Five of the Worst Places to Wait in Line

Customers hate waiting in line. In fact, some organizations have waiting lines that evoke animosity before the customer even walks in the door. Which organizations are the worst offenders?

According to polls on Yelp, Yahoo! Answers and other Web sites, there are some common places where the wait is considered abysmal.

If they haven’t already done so, organizations on this list should make some changes – if they care:

• Amusement Parks
• Airports, airlines
• ER, doctors offices, medical clinics
• Government Agencies: DMV, post office, border crossings, customs and immigration (see the Ellis Island photo above)
• Banks

Consumers have plenty of choices: travel to a different amusement park, change banks, perhaps choose a different airport or airline.  In the case of medical providers, customers can vote with their feet by simply switching doctors, hospitals and clinics. For government agencies you may not have a choice.  If they don’t offer online services or appointments, bring some entertainment (book, magazine, 3G-enabled mobile device, video game) while you wait … and wait … and wait!

Kelley Kassa
TimeTrade Blogging Team

Image credit: NYPL Digital Gallery on Flickr

Posted by TimeTrade Blogging Team