Email Subscribe

Recent Comments

  • toya2330: They used to have free coffee/hot chocolate/tea and take a number at my BMO bank and watch silent TV with...
  • Jess Hicks: It would be an improvement in customer service if companies answered the phone not put us on hold for...
  • Victoria D Aguilar: Could not hear the video; just read the text following. Twas a good eye opener nonetheless about...
  • Victoria D Aguilar: This is very enlightening: times have indeed changed but people still want the basic things to...
  • Denis Pombriant: This is in line with an article from Harvard Business School http://hbswk.hbs.edu/item/6067 .html...

No Lines, No Waiting

Bringing service to the fore while conserving your cash

11/04
2009

Five of the Worst Places to Wait in Line

Ellis IslandCustomers hate waiting in line. In fact, some organizations have waiting lines that evoke animosity before the customer even walks in the door. Which organizations are the worst offenders?

According to polls on Yelp, Yahoo! Answers and other Web sites, there are some common places where the wait is considered abysmal.

If they haven’t already done so, organizations on this list should make some changes – if they care:

  • Amusement Parks
  • Airports, airlines
  • ER, doctors offices, medical clinics
  • Government Agencies: DMV, post office, border crossings, customs and immigration (see the Ellis Island photo above)
  • Banks

Consumers have plenty of choices: travel to a different amusement park, change banks, perhaps choose a different airport or airline.  In the case of medical providers, customers can vote with their feet by simply switching doctors, hospitals and clinics. For government agencies you may not have a choice.  If they don’t offer online services or appointments, bring some entertainment (book, magazine, 3G-enabled mobile device, video game) while you wait … and wait … and wait!

Kelley Kassa
TimeTrade Blogging Team

Image credit: NYPL Digital Gallery on Flickr

Post a Comment

Your email is never shared. Required fields are marked