No Lines, No Waiting

“Waiting is frustrating, demoralizing, agonizing, aggravating, annoying, time consuming and incredibly expensive.”

Well!  We couldn’t have said it better.

And who said it?  Federal Express, in one of their earliest ads.

It was recently brought to our attention in The Psychology of Waiting Lines, a great article by David Maister. A 1985 article, no less.

You’ll be hearing more…

(A tip o’ the TimeTrade hat to Eric Shultz, who steered us to Maister’s article.)

Posted by Dave deBronkart