No Lines, No Waiting

How Online Software Saves Big Money

The challenge: Identifying the proper tools to reduce costs without sacrificing critical customer care.

One company reporting success in this effort is Bosley, the Beverly Hills-based men’s hair restoration subsidiary of the $850 million Aderans Holding Co..   A Computerworld article reports that Bosley’s IT Director, Mark Davenport says the company’s previous Siebel system had “gaping holes” that created double bookings, angering customers and forcing the company to revert to a semi-manual process.  When Bosley adopted the SaaS tool, TimeTrade, Bosley’s consultants and medical personnel could input their available times at all 19 surgical offices.  Customers were able to view available slots and set appointments convenient to their schedules — and no overlap occurred.  Bosley chose a logical cost reduction tool — something effective, inexpensive, and simple.

Other ways online software saves money:

• Increases operational efficiencies
• Slims down staff overhead
• Reduces staff training expenses
• Offers quick implementation & fast application
• Frees you up from capital spent on computer & office equipment

Before you consider cutting back on necessary enterprise building tools like advertising and good customer service, consider eliminating items that are not required for you to stay in business.  The idea is to cut any unnecessary expenses, not sacrifice efficiency or professionalism.  Using a proven SaaS tool can help.

Pamela Taylor & Lisa Letchworth
TimeTrade Blogging Team

Image Credit:  InMagine EV204040

Posted by TimeTrade Blogging Team