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No Lines, No Waiting

Bringing service to the fore while conserving your cash

10/19
2009

Five Ways to Improve Wait-Related Customer Satisfaction

As providers of exceptional products and/or services, we’d all like to think that our customers will willingly and happily wait in long lines just for the honor of patronizing our businesses.  You and I both know that’s not the reality. Customers are busy and have many options, and nothing kills their interest faster than needless waiting.  Continue reading below video >>


If your customers are waiting unnecessarily, the following customer service solutions may be worth investigating.

Five Ways to Improve Wait-Related Customer Satisfaction

5.  IVR (Interactive Voice Response)
4.  Entertain, educate, inform customers waiting  in line
3.  Online appointment systems
2.  Social media alert systems
1.  Self-service check outs

According to Business Solutions Magazine, retailers using self-checkout systems experience decreased customer queue time of 40 percent and increased checkout speed of 20 percent. It’s not hard to do the math on this, or surmise the potential benefits.

Think about the impact: according to Business Solutions Magazine, retailers using self-checkout systems experience decreased customer queue time of 40 percent and increased checkout speed of 20 percent. Now that’s good customer service.

Julie
TimeTrade Blogging Team

Posted by TimeTrade Blogging Team

Filed under: appointment scheduling software, online scheduling

Tagged: , ,

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