Customer Service and Efficiency in Air Travel

It may not be obvious to this year’s holiday travelers, but the air travel industry is changing: it is recognizing it needs to improve customer service and operational efficiencies.

An estimated 2 million people flew in the U.S. on the day before Thanksgiving.  On this, the busiest travel day of the year, people are reminded of all the hassles, challenges and inefficiency of air travel.

One significant trend in the air travel industry is the adoption of appointment scheduling for internal and regulatory processes.  Both the FAA and Toronto rely on appointment scheduling software.

The FAA offers 24/7 self-service scheduling for new FAA staff to get the credentials required by U.S. Homeland Security.

The Greater Toronto Airport Authority also turned to appointment scheduling software to manage its security credentials process.

These efforts address internal efficiencies, but point to a larger awareness: the air travel industry understands people dislike waiting.

Most airlines already have self-service check-in kiosks that provide better customer service and are more efficient.  It’s only a matter of time before more internal efficiencies like those adopted by the FAA and Greater Toronto Airport Authority begin to alleviate the pains of air travel.

Kelley Kassa
TimeTrade Blogging Team

Image Credit: InMagine JUICD035062

Posted by TimeTrade Blogging Team