Comments on: Low Tolerance for Error When it Comes To Customer Retention http://blog.timetrade.com/?p=92 Sun, 18 Apr 2010 00:52:59 +0000 http://wordpress.org/?v=2.9.1 hourly 1 By: toya2330 http://blog.timetrade.com/?p=92&cpage=1#comment-67 toya2330 Thu, 05 Nov 2009 22:43:00 +0000 http://testblog.timetrade.com/?p=92#comment-67 They used to have free coffee/hot chocolate/tea and take a number at my BMO bank and watch silent TV with caption reading. They took it away c/o people taking coffee and a number when they were not clients of said bank. But it was great while it lasted. That was here at Londonderry Mall in Edmonton, Alberta,Canada. But as things go some could really be abused and taken for granted. It was perfect CSM as far as I could see. They used to have free coffee/hot chocolate/tea and take a number at my BMO bank and watch silent TV with caption reading. They took it away c/o people taking coffee and a number when they were not clients of said bank. But it was great while it lasted. That was here at Londonderry Mall in Edmonton, Alberta,Canada. But as things go some could really be abused and taken for granted. It was perfect CSM as far as I could see.

]]> By: Jess Hicks http://blog.timetrade.com/?p=92&cpage=1#comment-63 Jess Hicks Mon, 26 Oct 2009 12:42:07 +0000 http://testblog.timetrade.com/?p=92#comment-63 It would be an improvement in customer service if companies answered the phone not put us on hold for hours (at our expense listening to 3rd rate music). All major companies as a minimum should have toll FREE number and 5 rings policy. Any thing less is showing contempt for customers. The best is when the customer complaints department either put you on hold, cut you off or just leave the phone ringing ... Are they really that bothered about their customers. I suspect not? It would be an improvement in customer service if companies answered the phone not put us on hold for hours (at our expense listening to 3rd rate music).

All major companies as a minimum should have toll FREE number and 5 rings policy. Any thing less is showing contempt for customers.

The best is when the customer complaints department either put you on hold, cut you off or just leave the phone ringing …

Are they really that bothered about their customers. I suspect not?

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