Comments for No Lines, No Waiting http://blog.timetrade.com Bringing service to the fore while conserving your cash Thu, 19 Nov 2009 15:44:00 -0800 http://wordpress.org/?v=2.8.4 hourly 1 Comment on Enhancing Customer Experience with Online Scheduling by pingback http://blog.timetrade.com/?p=857&cpage=1#comment-77 pingback Thu, 19 Nov 2009 15:44:00 +0000 http://blog.timetrade.com/?p=857#comment-77 This post was tweeted by <a href="http://twitter.com/timedriver" rel="nofollow">@TimeDriver</a> This post was tweeted by @TimeDriver

]]> Comment on Five Growing Markets For Appointment Scheduling Software by Tweetback http://blog.timetrade.com/?p=767&cpage=1#comment-71 Tweetback Mon, 16 Nov 2009 17:18:45 +0000 http://blog.timetrade.com/?p=767#comment-71 This post was tweeted by @dakourtz This post was tweeted by @dakourtz

]]> Comment on Low Tolerance for Error When it Comes To Customer Retention by toya2330 http://blog.timetrade.com/?p=92&cpage=1#comment-67 toya2330 Thu, 05 Nov 2009 22:43:00 +0000 http://testblog.timetrade.com/?p=92#comment-67 They used to have free coffee/hot chocolate/tea and take a number at my BMO bank and watch silent TV with caption reading. They took it away c/o people taking coffee and a number when they were not clients of said bank. But it was great while it lasted. That was here at Londonderry Mall in Edmonton, Alberta,Canada. But as things go some could really be abused and taken for granted. It was perfect CSM as far as I could see. They used to have free coffee/hot chocolate/tea and take a number at my BMO bank and watch silent TV with caption reading. They took it away c/o people taking coffee and a number when they were not clients of said bank. But it was great while it lasted. That was here at Londonderry Mall in Edmonton, Alberta,Canada. But as things go some could really be abused and taken for granted. It was perfect CSM as far as I could see.

]]> Comment on How Online Software Saves Big Money by How Online Software Saves Big Money | Software Rss http://blog.timetrade.com/?p=424&cpage=1#comment-65 How Online Software Saves Big Money | Software Rss Mon, 02 Nov 2009 05:58:06 +0000 http://testblog.timetrade.com/?p=424#comment-65 [...] here to see the original:  How Online Software Saves Big Money | By admin | category: money software | tags: critical-customer, dentifying-the-proper, [...] [...] here to see the original:  How Online Software Saves Big Money | By admin | category: money software | tags: critical-customer, dentifying-the-proper, [...]

]]> Comment on Low Tolerance for Error When it Comes To Customer Retention by Jess Hicks http://blog.timetrade.com/?p=92&cpage=1#comment-63 Jess Hicks Mon, 26 Oct 2009 12:42:07 +0000 http://testblog.timetrade.com/?p=92#comment-63 It would be an improvement in customer service if companies answered the phone not put us on hold for hours (at our expense listening to 3rd rate music). All major companies as a minimum should have toll FREE number and 5 rings policy. Any thing less is showing contempt for customers. The best is when the customer complaints department either put you on hold, cut you off or just leave the phone ringing ... Are they really that bothered about their customers. I suspect not? It would be an improvement in customer service if companies answered the phone not put us on hold for hours (at our expense listening to 3rd rate music).

All major companies as a minimum should have toll FREE number and 5 rings policy. Any thing less is showing contempt for customers.

The best is when the customer complaints department either put you on hold, cut you off or just leave the phone ringing …

Are they really that bothered about their customers. I suspect not?

]]> Comment on Five Ways Health Care Wastes Time and Money by Victoria D Aguilar http://blog.timetrade.com/?p=229&cpage=1#comment-60 Victoria D Aguilar Wed, 21 Oct 2009 21:32:20 +0000 http://testblog.timetrade.com/?p=229#comment-60 Could not hear the video; just read the text following. Twas a good eye opener nonetheless about how our healthcare system is a great time waster. Ever been to one of the healthcare centres? Wait time is about two hours on average. The trick is to register at the front counter and go for lunch. Come back in time to be called in. Could not hear the video; just read the text following. Twas a good eye opener nonetheless about how our healthcare system is a great time waster. Ever been to one of the healthcare centres? Wait time is about two hours on average. The trick is to register at the front counter and go for lunch. Come back in time to be called in.

]]> Comment on Customer Care: What Do Customers Really Want? by Victoria D Aguilar http://blog.timetrade.com/?p=302&cpage=1#comment-57 Victoria D Aguilar Thu, 15 Oct 2009 22:11:37 +0000 http://testblog.timetrade.com/?p=302#comment-57 This is very enlightening: times have indeed changed but people still want the basic things to take place: human voice on the other end of the line and not a recorded message. This is still in demand. This is very enlightening: times have indeed changed but people still want the basic things to take place: human voice on the other end of the line and not a recorded message. This is still in demand.

]]> Comment on Customer Care: What Do Customers Really Want? by Denis Pombriant http://blog.timetrade.com/?p=302&cpage=1#comment-53 Denis Pombriant Thu, 08 Oct 2009 15:05:39 +0000 http://testblog.timetrade.com/?p=302#comment-53 This is in line with an article from Harvard Business School http://hbswk.hbs.edu/item/6067.html which discusses middle-age "simplifiers" people who want to trade down their lifestyles to have more experiences and less stuff. This is in line with an article from Harvard Business School
http://hbswk.hbs.edu/item/6067.html
which discusses middle-age “simplifiers” people who want to trade down their lifestyles to have more experiences and less stuff.

]]> Comment on Customer Service in Healthcare: It’s Alive! by Tweets that mention Customer Service in Healthcare: It’s Alive! | -- Topsy.com http://blog.timetrade.com/?p=485&cpage=1#comment-52 Tweets that mention Customer Service in Healthcare: It’s Alive! | -- Topsy.com Sun, 04 Oct 2009 21:49:34 +0000 http://blog.timetrade.com/?p=485#comment-52 [...] This post was mentioned on Twitter by James O'Sullivan and TimeDriver Support. TimeDriver Support said: New @TimeTradeBlog posting! Customer Service in Healthcare: It’s Alive! http://bit.ly/UfwXB [...] [...] This post was mentioned on Twitter by James O'Sullivan and TimeDriver Support. TimeDriver Support said: New @TimeTradeBlog posting! Customer Service in Healthcare: It’s Alive! http://bit.ly/UfwXB [...]

]]> Comment on Customer Service in healthcare: Patience Stretched in Waiting Rooms by Housedoc http://blog.timetrade.com/?p=44&cpage=1#comment-2 Housedoc Thu, 03 Sep 2009 01:37:42 +0000 f1397696-738c-4295-afcd-943feb885714:21297#comment-2 Doctors offices would be less congested if more doctors and patients used email to communicate about minor matters instead of having to have an office visit, or even use the phone. Its much more convenient and efficient, and would cost less. There are free online service such as www.housedoc, that are also HIPAA compliant. It would go a long way towards alleviating the problem. Doctors offices would be less congested if more doctors and patients used email to communicate about minor matters instead of having to have an office visit, or even use the phone. Its much more convenient and efficient, and would cost less. There are free online service such as http://www.housedoc, that are also HIPAA compliant. It would go a long way towards alleviating the problem.

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