No Lines, No Waiting

Customer Service in Healthcare: It’s Alive!

I have great news: something I complained about turns out to be better than I thought.

Social media played a role, but more important, customer-oriented thinking is alive and thriving in some healthcare institutions.

Back in July I complained about trying to get an appointment at a clinic outside Boston: they said I didn’t need an appointment, but when I got there I found a long wait. I didn’t name them (I try not to be a mudslinger), but I dropped a clue: I called them “Elsie.”

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Posted by Dave deBronkart