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Ideas, tips and techniques for new generation selling and customer support.
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2010
Reflections on our podcast series “Reinventing Healthcare with Technology” as reform languishes in Washington
When we started our podcast series in December, the healthcare debates in Washington were a hot and tangled mess. With Scott Brown’s election to the Senate last month, the mess got worse. It seems clear that politics are unlikely to dramatically improve anything, at least not soon.
But people are still getting sick, and that means they need care. Is it hopeless? No.
Regardless of politics, many good people are doing many good things to improve care. And we’re proud of how, in hindsight, our podcasts spotlight true reformers who have real-world results.
- “Doctor of the Future” Jay Parkinson MD shared his vision in “Reforming a system that’s badly broken”
- With ten years of experience, Kaiser-Permanente’s Kate Christensen and Judy Derman describe their “Remarkable success in quality and satisfaction” with patient-centered Web technology
- Berkeley HeartLab’s Matt Sitter described how they’ve achieved “Strong and lasting relationships with our patients” using TimeTrade to coordinate appointments and resources.
In the final episode, after Matt speaks, I offer some closing perspectives on the future of healthcare, most of all this:
“There are tremendous opportunities to modernize healthcare simply by adopting best practices that are well established in other industries.”
We fervently hope that as we all work to improve healthcare, we include good business practices as well as medical magic. TimeTrade can help.
Click to learn more about TimeTrade’s medical appointment scheduling software.
2009
Nancy Nardin’s “215 movement”: time is shorter than you think. Make the most of it.
Last week we posted, thrilled, “We’re Hot Tool of the Month at Smart Selling Tools!” Honoring our TimeDriver personal scheduler, sales/productivity guru Nancy Nardin said it “Fits well with our 215 movement. It automates a task that is usually quite time-consuming.”
215 Movement?? I clicked through, and it’s eye-opening. You might think there are 365 days in a year, but here’s the reality.
2009
Five Ways Health Care Wastes Time and Money
I can think of few more maddening ways to spend my time than waiting for medical attention. I, for one, have switched doctors due to inept appointment scheduling in the past, and the scrutiny the health care system has taken of late in the media further illustrates the problem – we are wasting time and money in doctor’s offices and emergency rooms.
According to CNNMoney.com, more than $1.2 trillion spent on health care each year is wasted. Let’s take a look at some causes and present some possible solutions. Continue reading after video >>
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