Ever been in an Apple store? If so, you know it’s unlike any other customer experience out there. How do they do it? Watch the webinar replay nd learn what Apple did to change the face of retail experience as we know it.
Learn the secrets of Apple’s retailing success at this informative webinar with customer experience expert Mike Wittenstein. Apple’s foray into retail has broken new ground, shattered traditional metrics and has changed the face of the retail industry forever. If you are involved in retail, or any customer-facing business, this webinar will take you behind the scenes of Apple Stores and teach you the strategies and techniques Apple uses to delight their customers.
About the Speaker
For two decades, Mike Wittenstein, has helped business leaders around the world differentiate their brands by dramatically improving their customer experience. He has helped retailers like Party City, Kinko’s, Best Buy, Alternative Apparel and SOHO Office, to elevate their customer experience, while making it a lot more engaging – and even fun – for all involved. He has given clients like Apple, IBM, McDonald’s, and iPay Technologies a looking glass view into how their company is perceived by everyday customers.