consumer banking survey

Consumer Banking Survey 2016

TimeTrade’s State of Retail Banking 2016: Consumer Survey delivered a trove of valuable information about how consumers choose and interact with their bank, what they feel about the bank customer experience, and the degree to which they expect personalized attention from their banks when making major purchasing decisions. And we …

virtual customer service

Virtual Agents and Chatbots Put the ‘Assist’ In Assistant

Virtual agents, assistants and chatbots belong to a family of programs that use artificial intelligence to provide a humanlike representation of an organization. They are designed to not only answer questions, but to try and hold conversations and manage discussions on issues relating to a company’s services and products, and …